How do I know if my item is in stock?
Your item will either be in stock, on order or available for order. The dispatch date should be made clear both on the product page, above the 'Add to Cart' button, and when placed in your 'Cart'.
How do I cancel my order?
Had a change of mind? That's ok! If you decide that you no longer want to go ahead with your purchase, you can cancel your order. Simply let us know, and if your goods have not already been dispatched, we’ll cancel your order*and issue a refund, it's as easy as that.
Do you offer free shipping?
We do occasionally run free shipping promotions that could be applicable to your order!
Free shipping is available on selected products and sizes, to East Coast, metro areas when a promotion is active. To see if you qualify for free shipping during a promotion, simply enter the code specified on our home page at checkout with your full address.
How can I track my order?
As soon as your order has been dispatched we will send you a shipping notification email. Please check the estimated dispatch time of each item on your order confirmation email.
Returns & Replacements
l have changed my mind. What do I do?
We hope you love your purchase, however, we understand if you change your mind when it arrives or if the piece doesn't quite fit as you hoped!
Should you change your mind about a purchase, you can return the item within 14 days of having received it and have the choice between receiving store credit or a full refund. With all change of mind returns, any promotional discount used on the order will be non-refundable and the voucher will not be reactivated.
When will I receive my refund?
The delivery time frame for a return will be dependent on the courier service used, and the sending address of the return. All returns from Sydney metro usuallytake up to 7 business daysto reach our warehouse. Returns initiated from regional or interstate areas may take longer.
What should I do if my order arrives damaged or faulty?
All items must be opened and checked within 24 hours of receipt, otherwise, we cannot be liable for damage incurred during transit. Any damaged or faulty claims or refunds after 14 days of delivery will not be accepted as a refund and be treated as a warranty claim. In this case, it will be the responsibility of the customer to pay for all return costs.
My item arrived with a missing part, what do I do?
In the instance your order arrives missing a part, please contact us with the following information and we will work to resolve this issue for you as soon as possible:
- Order number
- Item name
- A detailed description of the missing part
- Photo to show which part is missing