FAQs

Have questions about our products, or services? Find answers to the most common inquiries here.

Shipping & Assembly

Where do you ship?

At the moment, we only ship to the contiguous United States. We are always looking to expand, however, so be sure to sign up for our emails so we can let you know when we launch in your area!

Can I specify my delivery date?

Unfortunately, a specific delivery date cannot be chosen or guaranteed. The estimated shipping time frame is available on all product pages under the Add To Cart button and in your cart at checkout. From there, shipping takes an additional 3-7 business days, depending on your proximity to the warehouse.

All orders are shipped via FedEx Ground and are delivered Monday through Friday. If you need to reschedule your delivery to a later date, please sign up for FedEx Delivery Manager to coordinate the change directly with FedEx.


By signing up for FedEx Delivery Manager's service, you can:

  • Receive tracking alerts
  • Track shipments
  • Sign for packages remotely
  • Provide delivery instructions and specify the location of drop off at your shipping address
  • FedEx® Hold for Pickup at FedEx location
  • Request a vacation hold (up to 14 days)

*Please note: We recommend signing up for FedEx Delivery Manager and making your changes as soon as you receive your tracking information. FedEx cannot guarantee changes made within 24 hours of delivery. We recommend contacting FedEx for any further questions.

Can I delay my order’s ship date?

At this time, we're not able to hold orders or offer deferred delivery on orders. We recommend waiting to place your order until you are ready to receive your items. ETAs are available on the product page, in the cart, and in your order confirmation email.

If you are unable to receive your order during the given ETA, we recommend utilizing FedEx Delivery Manager. Please note this service may incur an additional fee. You are responsible for monitoring your order and troubleshooting directly with FedEx should any issues arise.

Do you offer freight forwarding services?

While we're happy that customers outside of our current markets are excited to try Burrow, we do not offer freight forwarding services, nor do we partner with any particular company. We are unable to accept returns or send products outside of the continental United States, including replacements. If you choose to use a freight forwarder, we recommend inspecting your order prior to shipping.

Returns & Refunds

What is the store's refund policy?

Under what circumstances can customers request a refund? How long does it take to process a refund request?

I changed my mind! How do I cancel my order?

No worries! You can cancel your order by emailing support@smindthmeme.com. Be sure you put "Cancel" and your order number in the subject so we can prioritize your request. Please note that we only guarantee cancellations 24 hours after your order has been placed. If your request comes in more than 24 hours later, we cannot guarantee a cancellation, but are happy to coordinate a return. Returns may be subject to return fees in accordance with our return policy.

This information is also in your order confirmation email, for your convenience.

How can I return my order?

If you don’t like your Hugs, please fill out our Returns Form within 30 days of receipt. We’ll provide you with return labels for each of the boxes and schedule a pickup via FedEx.

More information can be found on our Returns page. Please note that there is a 10% fee for returns with original boxes and a 20% fee for returns without original boxes. If you no longer have your original packaging, please provide photos to demonstrate the condition of your product.

How long does it take to be refunded?

Refunds will be issued in the form of the original payment within 2 weeks of the completion of return process. Please note that refunds can only be issued to the original form of payment.