Hello, how can we help?
1
How can I place an order?
To place an order, simply browse our website, select the products you'd like to purchase, and proceed to checkout. Follow the prompts to enter your shipping and payment information, and then confirm your order.
2
Can I modify or cancel my order after it has been placed?
Once an order has been placed, it enters our processing system quickly to ensure prompt delivery. Therefore, modifications or cancellations may not be possible. Please double-check your order details before confirming.
3
How long will it take for my order to arrive?
Delivery times vary depending on your location and the shipping method chosen at checkout. Typically, orders are processed and shipped within 1-3 business days. Once shipped, domestic orders usually arrive within 5-7 business days, while international orders may take longer.
4
Do you offer expedited shipping options?
Yes, we offer expedited shipping options for customers who need their orders to arrive quickly. During checkout, you'll have the opportunity to select expedited shipping and view the associated costs. Please note that expedited shipping may not be available for all locations.
Returns & Refunds
1
What is your return policy?
We offer a hassle-free return policy. If you're not completely satisfied with your purchase, you can return the unused portion within 03 days of receipt for a full refund or exchange.
2
How do I initiate a return?
To initiate a return, please contact our customer service team with your order details. We'll provide you with a return authorization and instructions on how to return the item to us.
3
Are there any items that cannot be returned?
For hygiene and safety reasons, certain items such as opened or used cosmetics cannot be returned unless they are defective or damaged upon receipt. Please review our return policy for more details.
4
How long will it take to receive a refund?
Once we receive your returned item, we will process the refund within 03 business days. The refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to reflect on your account depending on your financial institution's processing times.
